Question 1

What does 'Hop On Hop Off' mean?

Accepted Answer

'Hop On Hop Off' tour, allow you to get on and off at any stop any times you want to, during the validity of your ticket.

Question 2

Where can we start the 'Hop On Hop Off' tour?

Accepted Answer

You can start and finish the tour at any stop indicated on the route at any time of operation of the day.

Question 3

What is the bus route?

Accepted Answer

Each city has different routes, all routes are indicated on maps, available in the activity information.

Question 4

How many stops are there and where are they located?

Accepted Answer

Each city has a different number of lines and a different number of stops. All stops are indicated on the maps available in the activity information.

Question 5

What are the 'Hop On Hop off' bus frequencies and times?

Accepted Answer

The frequencies and timetables of the buses vary according to the city and according to the season, for more details consult the timetable available and in the activity information.

Question 6

Do Hop On Hop Off tours include a commentary or guide?

Accepted Answer

All our tours include a recorded commentary that can be heard individually via headphones, our commentaries will tell you the history, culture, traditions and many curiosities of our cities.

Question 7

In how many languages are commentaries available?

Accepted Answer

Commentaries are available in various languages, for further details, look at service information.

Question 8

Are the buses accessible for disabled people?

Accepted Answer

Most of our buses have easy access for disabled people, for more information see the activity information.

Question 9

Where can I buy my ticket?

Accepted Answer

Tickets can be purchased on our website, on all our buses, by the ground staff where they are present and in our Visitor Centers.

Question 10

What are the benefits of buying online?

Accepted Answer

By purchasing your voucher online you can save time and get directly on the bus; Moreover, if you simultaneously purchase City Sightseeing Hop On Hop Off tours for different cities you will get 10% to 15% off (offer not cumulative with other initiatives and applicable from the second tour purchased). If you purchase on our website you will be entitled to free cancellation up to 1 day before your tour for many of our services, discover all the details about our policies within the tour description.

Question 11

What should I do if I don't get my voucher?

Accepted Answer

In case of non-receipt of the voucher and payment, contact the assistance service on +39 055961237, Whatsapp on +39 3248114807 or send an e-mail to the address info@sightseeing-experience.com

Question 12

How long is 'Hop On Hop Off' ticket valid?

Accepted Answer

The validity of the tour ticket can be selected at the time of purchase and is also shown on the voucher. Each city has various options, the possible rates are:

1Day
24h
48h
72h

Question 13

When does the 'Hop On Hop Off' ticket start?

Accepted Answer

The real validity of the ticket starts from the moment of the voucher change, which can be done as you prefer during the operativity hours in the date indicated on the voucher.

Question 14

What is the difference between the 1Day rate and the 24h ‘Hop On Hop Off’ rate?

Accepted Answer

The validity of the 1Day fare expires with the last ride of the day which the voucher change was made, while the 24h rate expires exactly 24 hours after the voucher change has been made. For example: if the voucher exchange is carried out at 2 p.m. on Monday, in the first case the ticket will be valid until the end of the last departure on Monday, while for the second case it will be valid until 2 p.m. on Tuesday.

The same logic can be followed for the 48h and 72h rates.

Question 15

Do I have to make the tour mandatory on the day indicated on the voucher purchased ?

Accepted Answer

The tour must be done within 5 days from the chosen date and reported on the voucher.

Question 16

Is it possible to reserve a seat on the buses ‘Hop On Hop Off'?

Accepted Answer

No, seats can't be reserved.

Question 17

What payment methods can I use?

Accepted Answer

American Express, Mastercard, Visa and JCB credit cards.
PayPal
Amazon Pay
WeChatPay
GooglePay
ApplePay

Question 18

When will the purchase be charged?

Accepted Answer

Your purchase will be charged upon confirmation of the order.

Question 19

I can't pay, help!

Accepted Answer

The problem may be due to one of the following reasons:

a. if website works perfectly, but as soon as you click on "Pay" the page doesn’t load --> reload the page or try again later;

b. your card has been declined --> use another card. Cards belonging to many banking institutions are accepted but for some circuits there may be problems;

c. you have selected PayPal as a payment method using your credit card and you must necessarily register as a PayPal customer --> unfortunately, we can’t manage operations with PayPal. We suggest you to register with PayPal to make the payment.

If you still haven’t managed to solve the problem, contact us in chat, via Whatsapp at +39 3248114807 or send an e-mail to info@sightseeing-experience.com .

Question 20

In which currency is the payment made?

Accepted Answer

Payment will be made in Euros.

Question 21

Do you offer discounts for groups?

Accepted Answer

Some of our activities may include discounts for groups of more than 10 people, for more information contact us in chat via Whatsapp +39 3248114807 or via e-mail info@sightseeing-experience.com.

Question 22

Is it possible to find seats available on the same 'Hop On Hop Off' bus for large groups?

Accepted Answer

It is not always possible to find the necessary seats to accommodate large groups on a single bus and it may be necessary to divide the group on several means. In any case, it is advisable to request a quote for the bus reservation for the exclusive use of the group.

Question 23

Are there rates reserved for disabled people?

Accepted Answer

All disabled people with a disability of less than 75% will have to pay the full fare for the passenger's age, for those with a disability greater than or equal to 75% a free ticket is granted for the person with a disability provided that he is accompanied by a paying person. The discounts / gratuities indicated above can ONLY be granted upon presentation of a suitable certificate, in case of no-show of the certificate, the full rate will be applied. This possibility is only applicable to Hop On Hop Off tours in Italy.

Question 24

Are pets allowed on the Hop On Hop Off bus?

Accepted Answer

As for the Hop On Hop Off tours in Italy, access to small and medium-sized pets is allowed so that they are harmless and only if they respect the characteristics listed below. It remains understood that the driver may deny access to the animal on board if he believes that his presence on board could damage the safety of the vehicle and passengers. The animal can also be removed at a later time, without the right to ticket refund, at the discretion of the on-board staff, in the event that it may cause disturbance or danger to the people on board the vehicle.

The use of a leash and muzzle is mandatory, however the use of the pet carrier is allowed as an alternative to the muzzle. Pets with particular anatomical, physiological or pathological conditions that cannot use a muzzle must travel inside a pet carrier or cages. The keeper must make sure that the pet carrier is not in a state of degradation, that it has no food inside, that it is in excellent clean condition, and that it doesn’t harm people on board the bus.

The keeper must also ensure that the animal does not create disturbance or damage to any of the passengers or staff on board and that it doesn’t soil the vehicle, under penalty of compensation for the damage caused. The owner of the animal or holder is liable for damages caused by the animal pursuant to article 2051 of the civil code.

Access to guide dogs for the blinds is allowed as long as they have a muzzle and leash.

The access of pets on board the vehicle is free as long as they are accompanied to a paying passenger. Access on board the vehicle for ferocious and/or poisonous animals is prohibited.

Question 25

Can I change the date of my activity?

Accepted Answer

In many cases it is possible to request a date change, however request must be made before the booked date. Send us your your request contacting us online, via Whatsapp + 39 3248114807th or via e-mail info@sightseeing-experience.com.

It isn’t possible to request the change if the activity date has already passed.

Question 26

Can I cancel my reservation?

Accepted Answer

Cancellation policy are different depending on the activity , you can find the details of the cancellation policy within the description of the activity , in case it was possible to delete contact chat via WhatsApp + 39 3248114807 or by e-mail info@sightseeing-experience.com.

Question 27

Can I get a refund ?

Accepted Answer

If the date booked for the activity has already passed, you can send us the request by e-mail at info@sightseeing-experience.com attaching the voucher and indicating the reason. We will evaluate your request with our partners in the shortest time possible and will reply to you if it has been accepted or not.

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